Common messages & solutions

This page summarizes the meaning of messages shown during use and the main ways to handle them. Find yours by situation.

::: tip Note on message wording KURAPRO follows the app’s display language. The wording below shows the meaning of each message; the exact English text in your app may differ slightly. :::

Sign-in & account

Message	Cause and solution
Account not found	The email address or password is incorrect. Check your input.
Incorrect password	The password was entered incorrectly.
Signed in from another device	Another sign-in was detected on the same kind of device. Sign in again on this device.
Your session has expired / Your sign-in information is no longer valid	Your sign-in state has ended. Sign in again.
Password must be at least 6 characters / Password cannot contain spaces	Set a password that meets the conditions (at least 6 characters, no spaces).
Invalid OTP / The passcode has expired	The temporary password from the email is wrong or expired. Resend it from “Forgot your password?”
Passcodes are being issued too frequently	You are trying to send repeatedly. Wait a moment and try again.
Too many sign-in attempts	Repeated failures locked the account. Wait a while and try again.
You cannot delete your own account	If you want to leave, use “Withdraw” in Account settings.
Please update to the latest version	The app is too old to use. Update it in the store.

Products, stock & tasks

Message	Cause and solution
Product not found	It was deleted, or it doesn’t match the search conditions. Check the list.
Product name or SKU is required	Enter a product name (or SKU).
A product with the same name already exists	Use a different name, or set an SKU to distinguish it.
A product with the same SKU already exists	Use a different SKU, or leave it blank.
A product with the same barcode already exists	That barcode is used by another product. Use a different barcode.
Multiple products with the same name exist. Specify the SKU to identify the product	The product can’t be identified (e.g. in CSV import). Specify it by SKU.
Stock cannot be negative. Adjust the stock to 0 or more	Stock is insufficient while negative stock is not allowed. Replenish or revise the quantity.
Invalid stock count / Invalid date / Invalid expiry	Enter a correct value.
The same product is registered multiple times in the task	Combine the same product, location, lot and expiry into one row.
Only scheduled tasks can be edited / You cannot edit products in a completed task	Once you “revert to plan,” you can edit it. → Tasks
A duplicate stocktaking task was found	An incomplete stocktaking for the same stock is duplicated. Resolve the duplication.
Minimum stock exceeds maximum stock	Make the minimum stock smaller than the maximum stock. → Stock alerts

Clients

Message	Cause and solution
A client with the same name already exists	That name is already used. Use a different name.

Custom fields

Message	Cause and solution
You can register up to 30 product custom fields	This is the limit for product fields. Tidy up unneeded fields. → Custom fields
You can register up to 10 task custom fields	This is the limit for task fields. Tidy up unneeded fields.

CSV & images

Message	Cause and solution
CSV import/export requires upgrading to a paid plan	Change to a paid plan. → Company settings
Invalid CSV format	Check the delimiter, character encoding (UTF-8 recommended), and the field names in the first row. Using an exported file is recommended.
The CSV header is empty / The CSV file is empty	Check that the first-row field names and the data are present.
A product is required in the CSV / A client is required in the CSV	A required field (product name/SKU, or client name) is missing.
No valid tasks were found in the CSV	There is no importable task data. Check the field names and contents.
Invalid image data / Invalid file type	Use an image in a supported format (JPEG, PNG, GIF, etc.).
The request body is too large	The file is too large. Shrink the image, or reduce the number of CSV rows.
Too many records to export	There are too many records to export. Narrow the period or conditions and try again.

Settings & other

Message	Cause and solution
You don’t have sufficient permission	This operation requires administrator permission. Ask an administrator.
You cannot change your own permission	You can’t change your own permission. Ask another administrator.
You have exceeded the product limit / You have exceeded the user limit	You reached the plan’s limit. Consider upgrading or tidying up data.
This email address is already registered	That email address is already used. Specify a different address.
The system is under maintenance	Please wait until maintenance is finished.
An unexpected error occurred	This may be a temporary issue. Wait a while and try again. Our support team is notified automatically.

Common generic messages

When your input doesn’t match the rules, generic messages like the following may appear.

Message	Meaning
A required field is not specified	A required field is blank.
A value that is not allowed is included	A value that can’t be entered is included.
Related data not found	The referenced data (product, client, etc.) was not found.
The same value is already registered	A non-duplicable field contains the same value.
The number exceeds the allowed range	The number is too large. Revise the value.
The value format is incorrect	The format of a number, date, etc. is incorrect.

If it isn’t resolved, please contact us via Contact in the app.