Contact and notifications

Stuck on a screen, an error that won’t clear, an idea for a feature — you can send all of it from inside the app.

Inquiries

• PC / tablet — “Inquiry” in the left menu
• Phone — “Other” → “Inquiry”

Write and send, like a chat.

AI answers on the spot

An AI assistant replies first, 24 hours a day, explaining how something works or what an error means.

• Available on the free plan too.
• There’s a daily limit on automatic replies. When you reach it you’ll see “The usage limit for AI automatic replies has been reached,” but our team still reads what you sent, so just wait for a reply. AI replies resume after a while.

It reaches our team

Requests and bug reports are reviewed by our team. Anything the AI can’t answer, and any feature you’d like to see, is welcome here.

Two things make it much easier to help: a screenshot, and one line about what you were doing when it happened.

Notifications

Announcements from us — new features, maintenance and so on.

• PC / tablet — “Notifications” in the left menu
• Phone — “Other” → “Notifications”

Unread items show a badge with the count.

Email and phone

If you can’t open the app, or you’re evaluating KURAPRO before signing up:

• Email — info@biznode.jp
• Phone — +81-50-3551-9637

Worth checking first

• Common messages and what to do — what the message on screen means
• FAQ — pricing, features, security
• Glossary — what the terms mean