KURAPRO
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Signing in and your account

How to sign in and how to change your own account details. Forgotten your password? That’s covered here too.

Signing in

  1. Open the sign-in screen (or just launch the app).
  2. Enter your email address and password.
  3. Press “Log in.”

Once you’re in, you stay signed in.

One device per device type

Among devices of the same type — phone and phone, PC and PC — only one can stay signed in. Signing in on another one signs the first out with “Signed in from another device.”

Devices of different types can be used at the same time.

If you forget your password

A temporary password is emailed to your registered address, and you sign in with that.

  1. Press “Forgot your password?” on the sign-in screen.
  2. Enter your registered email address and send.
  3. Check the email for the temporary password.
  4. Sign in with it.
  5. Once you’re in, set a new password in account settings.

About temporary passwords

  • They work only once. If one expires before you use it, send another.
  • You can’t send them back to back. Wait a moment before retrying.
  • Repeated failed sign-ins lock the account temporarily. Wait a while and try again.

Invitation emails contain a temporary password that works the same way.

Opening account settings

  • PC / tablet — click your name at the top of the left menu.
  • Phone — tap your name in the “Other” tab.

From there you can:

  • Change your name — the name shown as the creator of transactions and so on.
  • Change your email address — sign in with the new address from then on.
  • Change your password — at least 6 characters, no spaces.
  • Sign out — from the same screen.

Withdrawing

This closes your own account and removes you from the company. Go to “Other” → your name → “Withdraw.”

Enter a reason and confirm, and:

  • You can no longer sign in, and your personal data is deleted. This can’t be undone.
  • If no other members remain, all of the company’s inventory data is deleted too.
  • On a paid plan:
    • If you’re the only administrator, the paid plan ends and the company moves to the free plan.
    • If another administrator remains, the paid plan continues.

Removing someone else, not yourself

Delete them from Members instead (administrators only). Note that you can’t delete yourself from Members — use withdrawal for that.

When something goes wrong

Message What to do
Account not found The email address or password is wrong. Check your input.
Signed in from another device Another device of the same type signed in. Sign in again on this one.
Your session has expired Your session timed out. Sign in again.
Password must be at least 6 characters Use 6 or more characters with no spaces.
Invalid OTP / The passcode has expired The temporary password is wrong or expired. Send a new one from “Forgot your password?”
Too many sign-in attempts The account is locked after repeated failures. Wait and try again.
Please update to the latest version The app is out of date. Update it in the store.

Other messages are listed in Common messages and what to do.